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Frequently Asked Questions

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Before contacting us, we recommend browsing through our FAQ articles below, where we have outlined steps that you can take to solve most common questions and requests.

We have a number of different departments to handle a range of queries, click below to find out the right department to handle your enquiry.

  • Can I scan my fuel OPT receipt after I’ve made my purchase?
  • I would like to apply for a fuel card
  • Can I use my Fuel Card with the Circle K Extra fuel discounts?
  • I’m a taxi driver do I still get my discounts?
  • What is the difference between a Circle K Site & a Circle K Express Site?
  • What is Extra?
  • Can I request an invoice for fuel?
  • My fuel card is expired
  • How do the Extra Levels work?
  • I lost my PIN / I want to change my PIN
  • I want to report behavior I didn’t like on site.
  • Can I get my money back if I want to return my Circle K Gift card?
  • Which products can I buy with my Circle K Gift card?
  • I want to report an issue with Fuel on one of your sites.
  • I have an issue with my direct debit
  • How do I add my Circle K Gift card to Circle K app?
  • Is the Circle K Gift Card usable across borders?
  • Does K Freeze contain glycerol?
  • Do I need to know the balance on my gift card?
  • Can I split my payment in-store?

Our customer care team are available Monday – Friday from 09.00 until 17.00pm each week. If you cannot find your answer in the above you can contact us on 01 202 8888. 

Please ensure you have all information outlined above when contacting us.

Please note our customer service team are here to try and resolve customer queries and/or issues, any threatening or abusive behaviour in any form will not be tolerated.

If you didn’t find your query above, click here.