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Frequently Asked Questions

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Before contacting us, we recommend browsing through our FAQ articles below, where we have outlined steps that you can take to solve most common questions and requests.

We have a number of different departments to handle a range of queries, click below to find out the right department to handle your enquiry.

What is Extra?
How can I check the balance on my gift card?
What is the difference between a Circle K Site & a Circle K Express Site?
Can I use my Fuel Card with the Circle K Extra fuel discounts?
Can I request an invoice for fuel?
Do I need to know the balance on my gift card?
I lost my PIN / I want to change my PIN
I’m a taxi driver do I still get my discounts?
I would like to apply for a fuel card
Can I use the Extra fuel discount with my Fuel Card?
Which products can I buy with my Circle K Gift card?
How do the Extra Levels work?
Can I access Extra at all Circle K sites?
How can I top-up my existing Circle K Gift card?
Can I scan my fuel OPT receipt after I’ve made my purchase?
My fuel card is expired
I need to change my address
I want to report behavior I didn’t like on site.
I want to report an issue with Fuel on one of your sites.
I have money on my gift card but it continues to be declined?

Our customer care team are available Monday – Friday from 09.00 until 17.00pm each week. If you cannot find your answer in the above you can contact us on 01 202 8888.

Please ensure you have all information outlined above when contacting us.

Please note our customer service team are here to try and resolve customer queries and/or issues, any threatening or abusive behaviour in any form will not be tolerated.

If you didn’t find your query above, click here.