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Here to help
Frequently Asked Questions
I do not recognize a transaction on my fuel card statement.
Click learn more to resolve any transaction issues on your fuel card.
I would like to apply for a fuel card
Click learn more for information on our fuel cards.
Can I request an invoice for fuel?
Click learn more to request an invoice for fuel.
I have an issue with my direct debit
Click learn more to sort out issues with your direct debit.
My fuel card is expired
Click learn more to find out how to get a new business fuel card.
I need to change my address
Click learn more to find out how to change your address.
I lost my PIN / I want to change my PIN
Click learn more to find out how to update your PIN.
I want to register a loyalty card? I have changed my email/different phone number?
All loyalty account queries can be handled via the learn more option.
I want to set up an account but it says my phone number is already used?
Find out below how to sort account issues with your loyalty card.
I am missing points/ my points won’t add to my loyalty card?
Read here for more information on your loyalty card.
I want to report behavior I didn’t like on site.
Follow details outlined below.
I want to report damage I have incurred on site.
Follow details outlined below.
I want to report an issue with Fuel on one of your sites.
Follow details outlined below.
I want to report an issue with the food at one of your sites.
Follow details outlined below.
Do I have to spend the whole amount on my gift card at once?
Click learn more to find out more about your gift card.
Can I top up the balance on my Circle K Gift Card?
Click learn more to find out more about your gift card.
Do I need to know the balance on my gift card?
Click learn more to check your balance.
How long is my gift card valid for?
Click learn more to find out about your valid gift card.
I have money on my gift card but it continues to be declined?
There can be a few reasons why a card may not work - read more here!