Frequently Asked Questions
Frequently Asked Questions
Here to help

Frequently Asked Questions

Contact Us

Before contacting us, we recommend browsing through our FAQ articles below, where we have outlined steps that you can take to solve most common questions and requests.

We have a number of different departments to handle a range of queries, click below to find out the right department to handle your enquiry.

  • Do I need to know the balance on my gift card?
  • Can I request an invoice for fuel?
  • I lost my PIN / I want to change my PIN
  • I am missing points/ my points won’t add to my loyalty card?
  • How can I check the balance on my gift card?
  • I have money on my gift card but it continues to be declined?
  • I would like to apply for a fuel card
  • I want to report an issue with Fuel on one of your sites.
  • I want to register a loyalty card? I have changed my email/different phone number?
  • I want to report behavior I didn’t like on site.
  • My fuel card is expired
  • I have an issue with my direct debit
  • Can I top up the balance on my Circle K Gift Card?
  • Do all Circle K stations accept Circle K Gift Cards?
  • I need to change my address
  • How long is my gift card valid for?
  • I do not recognize a transaction on my fuel card statement.
  • I want to report damage I have incurred on site.
  • I want to set up an account but it says my phone number is already used?
  • I want to report an issue with the food at one of your sites.

Our customer care team are available Monday – Friday from 09.00 until 17.00pm each week. If you cannot find your answer in the above you can contact us on 01 202 8888. 

Please ensure you have all information outlined above when contacting us.

Please note our customer service team are here to try and resolve customer queries and/or issues, any threatening or abusive behaviour in any form will not be tolerated.

If you didn’t find your query above, click here.