Frequently Asked Questions
Frequently Asked Questions
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Frequently Asked Questions

Contact Us

Before contacting us, we recommend browsing through our FAQ articles below, where we have outlined steps that you can take to solve most common questions and requests.

We have a number of different departments to handle a range of queries, click below to find out the right department to handle your enquiry.

  • How can I check the balance on my gift card?
  • Do I need to know the balance on my gift card?
  • I lost my PIN / I want to change my PIN
  • Can I request an invoice for fuel?
  • Which products can I buy with my Circle K Gift card?
  • I would like to apply for a fuel card
  • My fuel card is expired
  • What is the difference between a Circle K Site & a Circle K Express Site?
  • How can I top-up my existing Circle K Gift card?
  • Can I use my Fuel Card with the Circle K Extra fuel discounts?
  • I want to report behavior I didn’t like on site.
  • Can I top up the balance on my Circle K Gift Card?
  • I have money on my gift card but it continues to be declined?
  • I want to report an issue with Fuel on one of your sites.
  • I need to change my address
  • Can I use the Extra fuel discount with my Fuel Card?
  • Is the Circle K Gift Card usable across borders?
  • I want to report damage I have incurred on site.
  • What is Extra?
  • How do I add my Circle K Gift card to Circle K app?

Our customer care team are available Monday – Friday from 09.00 until 17.00pm each week. If you cannot find your answer in the above you can contact us on 01 202 8888. 

Please ensure you have all information outlined above when contacting us.

Please note our customer service team are here to try and resolve customer queries and/or issues, any threatening or abusive behaviour in any form will not be tolerated.

If you didn’t find your query above, click here.