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Frequently Asked Questions

Contact Us

Before contacting us, we recommend browsing through our FAQ articles below, where we have outlined steps that you can take to solve most common questions and requests.

We have a number of different departments to handle a range of queries, click below to find out the right department to handle your enquiry.

I have money on my gift card but it continues to be declined?

There can be a few reasons why a card may not work - read more here!

How long is my gift card valid for?

Click learn more to find out about your valid gift card.

Do I need to know the balance on my gift card?

Click learn more to check your balance.

Can I top up the balance on my Circle K Gift Card?

Click learn more to find out more about your gift card.

Do I have to spend the whole amount on my gift card at once?

Click learn more to find out more about your gift card.

I want to report an issue with the food at one of your sites.

Follow details outlined below.

I want to report an issue with Fuel on one of your sites.

Follow details outlined below.

I want to report damage I have incurred on site.

Follow details outlined below.

I want to report behavior I didn’t like on site.

Follow details outlined below.

I am missing points/ my points won’t add to my loyalty card?

Read here for more information on your loyalty card.

I want to set up an account but it says my phone number is already used?

Find out below how to sort account issues with your loyalty card.

I want to register a loyalty card? I have changed my email/different phone number?

All loyalty account queries can be handled via the learn more option.

I lost my PIN / I want to change my PIN

Click learn more to find out how to update your PIN.

I need to change my address

Click learn more to find out how to change your address.

My fuel card is expired

Click learn more to find out how to get a new business fuel card.

I have an issue with my direct debit

Click learn more to sort out issues with your direct debit.

Can I request an invoice for fuel?

Click learn more to request an invoice for fuel.

I would like to apply for a fuel card

Click learn more for information on our fuel cards.

I do not recognize a transaction on my fuel card statement.

Click learn more to resolve any transaction issues on your fuel card.

Our customer care team are available Monday – Friday from 09.00 until 17.00pm each week. If you cannot find your answer in the above you can contact us on 01 202 8888. Alternatively, you can email us on retailcustomersupport@circlekeurope.com.

Please ensure you have all information outlined above when contacting us.

Please note our customer service team are here to try and resolve customer queries and/or issues, any threatening or abusive behaviour in any form will not be tolerated.

If you didn’t find your query above, click here.