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Frequently Asked Questions
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Frequently Asked Questions
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Frequently Asked Questions

Contact Us

Before contacting us, we recommend browsing through our FAQ articles below, where we have outlined steps that you can take to solve most common questions and requests.

We have a number of different departments to handle a range of queries, click below to find out the right department to handle your enquiry.

  • How can I check the balance on my gift card?
  • Do I need to know the balance on my gift card?
  • I lost my PIN / I want to change my PIN
  • Can I request an invoice for fuel?
  • I have money on my gift card but it continues to be declined?
  • Which products can I buy with my Circle K Gift card?
  • Can I top up the balance on my Circle K Gift Card?
  • I am missing points/ my points won’t add to my loyalty card?
  • I would like to apply for a fuel card
  • How can I top-up my existing Circle K Gift card?
  • I want to report an issue with Fuel on one of your sites.
  • My fuel card is expired
  • I want to register a loyalty card? I have changed my email/different phone number?
  • I want to report behavior I didn’t like on site.
  • Is the Circle K Gift Card usable across borders?
  • I want to report damage I have incurred on site.
  • I need to change my address
  • How long is my gift card valid for?
  • How do I add my Circle K Gift card to Circle K app?
  • I have an issue with my direct debit

Our customer care team are available Monday – Friday from 09.00 until 17.00pm each week. If you cannot find your answer in the above you can contact us on 01 202 8888. 

Please ensure you have all information outlined above when contacting us.

Please note our customer service team are here to try and resolve customer queries and/or issues, any threatening or abusive behaviour in any form will not be tolerated.

If you didn’t find your query above, click here.