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Frequently Asked Questions
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Frequently Asked Questions
Here to help

Frequently Asked Questions

I want to order a new card​

Read more to find out how to order a new card.

How do I stop a card?​

You can stop and replace cards easily in the Customer Portal - read more here!​

Why is my card not working?

There can be a few reasons why a card may not work - read more here!​

What should I do if I blocked my PIN?

No need for you to do anything, your PIN will automatically unblock at ​9am next working day.

How do I change my PIN?​

Follow details outlined below.

What should I do if I havent received my PIN?

It may take up to 7 working days from the receipt of your fuel cards for the PIN to arrive​.

How do I get a copy of my invoice?​

You can easily download and view your invoices in our Customer Portal – read more here.​

Can I receive invoices via e-mail?

In order to start receiving invoices via e-mail please see instruction below.

How do I change company info?​

In order to update your company information - read more below!​

How do I login to the Customer Portal?

Here's how to log in to the Customer Portal - click below to view step-by-step instructions!

I can't remember my login for the Customer Portal​

To reset your password in the Customer Portal - read more below!​

Where do I find a map with all stations?​

Where can I find information about Circle K stations.​

Do you have a card that works in Europe?​

Yes, we have a card that works in Europe – so further information below​.

Where can I charge my electric car?​

Today we have a large network of fast chargers along the roads in Ireland.​

Contact Us

Before contacting us, we recommend browsing through our FAQ articles, where we have outlined steps that you can take to solve most common questions and requests.

Card Customer Service (weekdays 09:00-17:00): 1800 323233 or 091 482900.

You can also get in touch with our Customer Service team, feel free to e-mail us at info@circlekcard.ie.

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