FAQs on Fuel Fleet Cards

You can easily stop your card in the Customer Portal - log in here!

If you don’t have access to the Customer Portal – register or read more HERE.

If your card is stolen or lost, you can call us on telephone number 1800 323233 or +353 91482900 or e-mail info@circlekcard.ie - Monday –Friday 09:00- 17:00 or contact your Account Manager.

The reasons why a card does not work may be due to:

1. Forgotten or wrong PIN code
2. Exceeded card limit
3. Damaged or worn card
4. Temporary system error
5. Card might be restricted for purchases for a specific product

Call our customer service centre during the working hours (Mon-Fri 09:00-17:00) at 1800 323233 or +353 91482900 or e-mail info@circlekcard.ie.

If not registered, please email info@circlekcard.ie or call 1800 323233 or 091 482900 and request online access.

If you are already registered for our Customer Portal login using the link below.

Use our station search to find the nearest station / store.

1. The information about our stations can also be found on our website
2. Download our Circle K App: we offer both iOS and Android versions

No need for you to do anything, your PIN will automatically unblock at 9am next working day .

If you can't remember your PIN, please contact customer service at info@circlekcard.ie or call 1800 323233 or +353 91 482900 who will arrange a replacement to be sent by post.

Here you can see which stations we offer fast charging today in our station locator:

1. Click on «Filtering»
2. Select «EV Charger»

You can also view our station network in our Circle K App: we offer both iOS and Android versions.

1. If you forgot your password, click on “Forgot Your Password” and enter your Customer ID and e-mail address to reset the password.

2. If you forgot your Customer ID, please contact Customer Support here.

If you want to refuel in Europe, you can use our Circle K EUROPE card. To find out more and apply, please contact us at info@circlekcard.ie.

You can easily produce an invoice copy in the Customer Portal!

If you don’t have access to the Customer Portal – register HERE.

Or request from our customer service team on info@circlekcard.ie or call 1800 323233 or +353 91 482900.

Your invoices will be delivered by e-mail or EDI depending on what you have selected during the registration process in the Circle K Corporate Gift Card account.

You can log in to the Circle K Corporate Gift Card account here, click on the 'Order Dashboard' to access your purchase history, including order dates and order amounts.

Most of the stations on our network can accept Circle K Gift Cards, our Circle K Express sites do not sell or accept Circle K Gift Cards. You can find a list of participating stations here.

To reset your password:

1. Follow this link
2. Enter your e-mail
3. Click «Submit»

To set up your login details, simply use the Circle K Gift Card form located here. Once you've created your login, a password will be provided, allowing you to access your account.

Once you're logged in, you can select the type of gift card, the amount, and the number of cards needed. For payment, just transfer the total amount via bank transfer. Once the payment is received, the cards will be released to you.

If you need to order a new card, please contact us via this form.

If you're buying a Circle K Gift card for the first time:
1. Please sign up for an account here.
2. If you already have an existing account: Log in using your credentials here.
 
To purchase a Circle K Gift card, follow these steps:
1. Visit the Circle K Gift card page here.
2. Click on the "Buy a card" tab.
3. You will be redirected to the Circle K Corporate Gift card account for card ordering and other operations.
 
To order your Circle K Gift card through the Circle K Corporate Gift card portal:
1. Log in to your account.
2. Click on the "Create new order" button.
3. You have two options for ordering:
a) Single Delivery
b) Bulk Delivery

The digital Circle K Gift card will be delivered to the recipient's email address, which should be provided during the ordering process.

If you have received your fuelcard in the past few days, you will receive your PIN shortly. Both are posted on different days for security purposes. Please allow up to 7 working days for your PIN to arrive.

If you have been waiting over 7 days please call our customer service centre during the working hours (Mon-Fri 09:00-17:00) at 1800 323233 or +353 91482900 or e-mail info@circlekcard.ie.

Yes, you can select different Circle K Gift Card designs. Different designs will be presented for your choice during the ordering process.  

The receiver of the Circle K Gift Card will see an 'Add to wallet' button, when Circle K Gift card arrives in their e-mail. Click on the button and the card is added to their e-wallet.

For an overview of your orders, log into the Circle K Corporate Gift Card account using your credentials. 

1. Navigate to the 'Order Dashboard' section. 

2. In this section, you will find a list of your orders. 

3. Each order is accompanied by its status and other relevant information. 

4. For more detailed information about a specific order, click on that order. 

5. This will provide you with details such as the order date, value, status, and the order processing history.

You can select the value you want to add to the card. The minimum and maximum Circle K Gift Card purchase value will be presented to you when you start the purchase process. To get your Circle K Gift Card, please click here. If you do not have an account, please choose sign- up option, if you have existing account, select log in.