FAQs on Fuel Fleet Cards

Most popular

• How do I stop a fuel card?​

  You can easily stop your card in the Customer Portal - log in here!

  If you don’t have access to the Customer Portal – register or read more HERE.

  If your card is stolen or lost, you can call us on telephone number 1800 323233 or +353 91482900 or e-mail info@circlekcard.ie - Monday –Friday 09:00- 17:00 or contact your Account Manager.

  Log in to the Customer Portal​

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• Why is my fuel card not working?

  The reasons why a card does not work may be due to:

  1. Forgotten or wrong PIN code
  2. Exceeded card limit
  3. Damaged or worn card
  4. Temporary system error
  5. Card might be restricted for purchases for a specific product

  Call our customer service centre during the working hours (Mon-Fri 09:00-17:00) at 1800 323233 or +353 91482900 or e-mail info@circlekcard.ie.

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• Where do I find a map with all stations?​

  Use our station search to find the nearest station / store.

  1. The information about our stations can also be found on our website
  2. Download our Circle K App: we offer both iOS and Android versions

  View our station network​

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• How do I login to the Customer Portal?

  If not registered, please email info@circlekcard.ie or call 1800 323233 or 091 482900 and request online access.

  If you are already registered for our Customer Portal login using the link below.

  Log in to the Customer Portal​

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• What should I do if I blocked my PIN?

  No need for you to do anything, your PIN will automatically unblock at 9am next working day .

  If you can't remember your PIN, please contact customer service at info@circlekcard.ie or call 1800 323233 or +353 91 482900 who will arrange a replacement to be sent by post.

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• Where can I charge my electric car?​

  Here you can see which stations we offer fast charging today in our station locator:

  1. Click on «Filtering»
  2. Select «EV Charger»

  You can also view our station network in our Circle K App: we offer both iOS and Android versions.

  Find the nearest charger​

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• How do I get a copy of my invoice?​

  You can easily produce an invoice copy in the Customer Portal!

  If you don’t have access to the Customer Portal – register HERE.

  Or request from our customer service team on info@circlekcard.ie or call 1800 323233 or +353 91 482900.

  Log in to the Customer Portal​

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• I forgot my login details. How can I get them?

  1. If you forgot your password, click on “Forgot Your Password” and enter your Customer ID and e-mail address to reset the password.

   

  2. If you forgot your Customer ID, please contact Customer Support here.

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• Do all Circle K Stations accept Circle K Gift Cards?

  Most of the stations on our network can accept Circle K Gift Cards, our Circle K Express sites do not sell or accept Circle K Gift Cards. You can find a list of participating stations here.

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• Where can I see my invoices?

  Your invoices will be delivered by e-mail or EDI depending on what you have selected during the registration process in the Circle K Corporate Gift Card account.

   

  You can log in to the Circle K Corporate Gift Card account here, click on the 'Order Dashboard' to access your purchase history, including order dates and order amounts.

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• I can't remember my login for the Customer Portal​

  To reset your password:

  1. Follow this link
  2. Enter your e-mail
  3. Click «Submit»

  Order new password for the portal​

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• I want to order a new fuel card​

  If you need to order a new card, please contact us via this form.

  Order a new card here

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• Do you have a card that works in Europe?​

  If you want to refuel in Europe, you can use our Circle K EUROPE card. To find out more and apply, please contact us at info@circlekcard.ie.

  Contact us​

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• How do I use the Circle K Gift Card corporate portal?

  To set up your login details, simply use the Circle K Gift Card form located here. Once you've created your login, a password will be provided, allowing you to access your account.

   

  Once you're logged in, you can select the type of gift card, the amount, and the number of cards needed. For payment, just transfer the total amount via bank transfer. Once the payment is received, the cards will be released to you.

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• What should I do if I havent received my PIN?

  If you have received your fuelcard in the past few days, you will receive your PIN shortly. Both are posted on different days for security purposes. Please allow up to 7 working days for your PIN to arrive.

  If you have been waiting over 7 days please call our customer service centre during the working hours (Mon-Fri 09:00-17:00) at 1800 323233 or +353 91482900 or e-mail info@circlekcard.ie.

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• How can I buy a Circle K Gift card? 

  If you're buying a Circle K Gift card for the first time:
  1. Please sign up for an account here.
  2. If you already have an existing account: Log in using your credentials here.
   
  To purchase a Circle K Gift card, follow these steps:
  1. Visit the Circle K Gift card page here.
  2. Click on the "Buy a card" tab.
  3. You will be redirected to the Circle K Corporate Gift card account for card ordering and other operations.
   
  To order your Circle K Gift card through the Circle K Corporate Gift card portal:
  1. Log in to your account.
  2. Click on the "Create new order" button.
  3. You have two options for ordering:
  a) Single Delivery
  b) Bulk Delivery

  
  The digital Circle K Gift card will be delivered to the recipient's email address, which should be provided during the ordering process.

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• Can I customize Circle K Gift Card design?

  Yes, you can select different Circle K Gift Card designs. Different designs will be presented for your choice during the ordering process.  

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• How can recipients of Circle K Gift Card add it to their e-wallet?

  The receiver of the Circle K Gift Card will see an 'Add to wallet' button, when Circle K Gift card arrives in their e-mail. Click on the button and the card is added to their e-wallet.

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• What is the limit of purchase?

  You can select the value you want to add to the card. The minimum and maximum Circle K Gift Card purchase value will be presented to you when you start the purchase process. To get your Circle K Gift Card, please click here. If you do not have an account, please choose sign- up option, if you have existing account, select log in.

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• How do I change my PIN?​

  It is possible to change your PIN from the one assigned to you. 

  Please contact us for details and locations where this can be done. 

  Call our customer service centre during the working hours (Mon-Fri 09:00-17:00) at 1800 323233 or +353 91482900 or e-mail info@circlekcard.ie.

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