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FAQs on Fuel Fleet Cards

Do you have questions about Circle K Pro business solutions? We’ve compiled answers to top FAQs on fuel cards, Circle K Pro offerings, and more to help you understand our services and how we can support your fleet management needs.

  • Where can I see my invoices?

    Your invoices will be delivered by e-mail or EDI depending on what you have selected during the registration process in the Circle K Corporate Gift Card account.

     

    You can log in to the Circle K Corporate Gift Card account here, click on the 'Order Dashboard' to access your purchase history, including order dates and order amounts.

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  • Where do I find a map with all stations?​
  • How do I transition my fleet to HVO100 without disrupting operations?

    Transitioning is straightforward and usually requires no retrofitting of vehicles. HVO100 can be mixed with regular diesel during the switch, allowing for a phased rollout across your fleet. It’s readily available at select Circle K locations with expanding coverage.

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  • What is a Circle K Gift card? 

    The Circle K Corporate Gift Card is your all-in-one solution for gifting, rewarding, and fueling connections. Share the convenience of shopping, fueling up, and car washes with employees, partners, and customers. Personalise incentives, promotions, and rewards seamlessly through digital integration. Versatile, reloadable, and designed for delight – the Circle K Gift Card is your card of choice.

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  • What is the difference between Single Delivery and Bulk delivery orders? 

    The key distinction between Single Delivery and Bulk Delivery orders is in how we handle the delivery process.


    When you opt for Single Delivery, each Circle K Gift Card will be sent to you in its own separate email. In this option you can also choose different amounts per receiver. 


    On the other hand, if you select the Bulk Delivery option, you'll receive a file containing several Circle K Gift Cards that you can distribute as needed. In this option you can only choose one gift card value for all cards.


    You can use either the Single Delivery or Bulk Delivery options when personalizing Circle K Gift Cards.

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  • Is the Circle K Gift Card usable across borders?

    Circle K digital and physical cards are accepted in all countries where Circle K operates its stations & stores. To find a list of stores that accept Circle K gift cards, please follow this link.

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  • Can I use my Fuel Card with the Circle K Extra fuel discounts?

    No, unfortunately Fuel Cards cannot be used in conjunction with the Circle K Extra fuel discounts which includes 1c, 2c, and 3c off per litre of fuel.

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  • How do I change my PIN?​

    It is possible to change your PIN from the one assigned to you. 

    Please contact us for details and locations where this can be done. 

    Call our customer service centre during the working hours (Mon-Fri 09:00-17:00) at 1800 323233 or +353 91482900 or e-mail info@circlekcard.ie.

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  • What should I do if I havent received my PIN?

    If you have received your fuelcard in the past few days, you will receive your PIN shortly. Both are posted on different days for security purposes. Please allow up to 7 working days for your PIN to arrive.

    If you have been waiting over 7 days please call our customer service centre during the working hours (Mon-Fri 09:00-17:00) at 1800 323233 or +353 91482900 or e-mail info@circlekcard.ie.

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  • Can I cancel the purchase?

    It depends on the status of your order. You can only cancel orders that are in the “draft” or “failed” status. If your order is in status “pending” or “completed”, the order is either currently being processed or has already been processed, and the gift cards have been fulfilled. We're always here to help, please contact the Circle K Customer Service team here.

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  • How can recipients of Circle K Gift Card add it to their e-wallet?

    The receiver of the Circle K Gift Card will see an 'Add to wallet' button, when Circle K Gift card arrives in their e-mail. Click on the button and the card is added to their e-wallet.

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  • How can I buy a Circle K Gift card? 

    If you're buying a Circle K Gift card for the first time:
    1. Please sign up for an account here.
    2. If you already have an existing account: Log in using your credentials here.
     
    To purchase a Circle K Gift card, follow these steps:
    1. Visit the Circle K Gift card page here.
    2. Click on the "Buy a card" tab.
    3. You will be redirected to the Circle K Corporate Gift card account for card ordering and other operations.
     
    To order your Circle K Gift card through the Circle K Corporate Gift card portal:
    1. Log in to your account.
    2. Click on the "Create new order" button.
    3. You have two options for ordering:
    a) Single Delivery
    b) Bulk Delivery


    The digital Circle K Gift card will be delivered to the recipient's email address, which should be provided during the ordering process.

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  • Can I receive invoices via e-mail?
  • How do I change company info?​

    In order to change the address, contact details or card dispatch address, please e-mail info@circlekcard.ie.

    In order to change the legal entity, contact your account manager or e-mail request to info@circlekcard.ie, and we’ll make the changes.

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  • How do I get a copy of my invoice?​
  • Can a Circle K Gift Card be used more than once?

    Certainly, you can make purchases using your Circle K Gift Card if there are sufficient funds available on the card. If you need to add more funds to your Circle K Gift Card after using it, you can easily do that online here.

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  • Can I correct the nominal value of Circle K gift cards?

    Once an order has been submitted, you cannot edit nominal values. If an order is in the status “draft” or “failed” you can cancel it and then resubmit an updated order.

     

    In case of issues related to purchase, we're always here to help. Please contact Circle K Customer Service team here.

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  • What is the limit of purchase?

    You can select the value you want to add to the card. The minimum and maximum Circle K Gift Card purchase value will be presented to you when you start the purchase process. To get your Circle K Gift Card, please click here. If you do not have an account, please choose sign- up option, if you have existing account, select log in.

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  • Can I personalise the Circle K Gift Card message?

    You can select different Circle K Gift Card designs, however, you can not create personalised messages for Circle K Gift Cards.

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  • Will switching to milesBIO HVO100 affect vehicle performance?

    Not at all. HVO100 is engineered to perform just like traditional diesel, providing the same power and efficiency. It’s even better in some cases, offering improved cold-weather performance due to its high cetane number, which is 70+ compared to fossil diesel which is minimum 51. As well as lower emissions, high cetane results in a short ignition delay, less engine wear, and more complete combustion.

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Reach out to us!

If you need more information or have specific questions, our team is here to help. Reach out to us using the options below.