Here to help

Frequently Asked Questions

Contact Us

Before contacting us, we recommend browsing through our FAQ articles below, where we have outlined steps that you can take to solve most common questions and requests.

We have a number of different departments to handle a range of queries, click below to find out the right department to handle your enquiry.

What are the prizes for the last Play or Park competition?
Why am I being encouraged to PLAY my points in April & May?
Can I keep any of my Play or Park points past May 2024?
How can I check the balance on my gift card?
Do I need to know the balance on my gift card?
Why is Play or Park running over two months instead of one?
Why are some of the prize draws for less than 200 points?
I lost my PIN / I want to change my PIN
Can I request an invoice for fuel?
Why are there so many prizes?
Which products can I buy with my Circle K Gift card?
I am missing points/ my points won’t add to my loyalty card?
I want to register a loyalty card? I have changed my email/different phone number?
I would like to apply for a fuel card
I have money on my gift card but it continues to be declined?
Can I top up the balance on my Circle K Gift Card?
How can I top-up my existing Circle K Gift card?
I want to report behavior I didn’t like on site.
My fuel card is expired
I want to report an issue with Fuel on one of your sites.

Our customer care team are available Monday – Friday from 09.00 until 17.00pm each week. If you cannot find your answer in the above you can contact us on 01 202 8888.

Please ensure you have all information outlined above when contacting us.

Please note our customer service team are here to try and resolve customer queries and/or issues, any threatening or abusive behaviour in any form will not be tolerated.

If you didn’t find your query above, click here.